Privacy Policy

Who we are

Our website address is:
Our Address is: 5228 West Swan Road, West Swan Western Australia 6055.

We are open Monday to Sunday 10am-5pm
Our Email for contact is:


All media used on the Lancaster Wines website is the property of Lancaster Wines. If you would like to use any in a publication please contact us for approval or higher resolution images (if possible).

If a photo of you is displayed on the Lancaster Wines website or on our Social Media platforms, and you do not wish for it to be there, you can contact us to have it removed.


If you fill in a form on the Lancaster Wines website your browser may save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you send a form. These cookies can be removed off your local computer/browser by resetting your cache.

Content from other websites

The Lancaster Wines website may collect data, use cookies, have additional third-party tracking such as Google, or monitor your interaction with content, including tracking your interaction throughout your browsing of the website. We do not provide these details to anyone.

Who we share your data with

We do not share any of your personal data from forms or orders with any company or business. If you join our mailing list or are added automatically, your details will be added to MailChimp. You can unsubscribe from the mailing list at any time.

How long we retain your data

If you send an enquiry form, or send an order, the data will be retained on the website. The server Lancaster Wines runs on has twice daily backups and all data is secured under SSL when submitted. No credit card data is ever stored on the server, payments are all made through the payments platform Eway.

What rights you have over your data

You can request that we erase any personal data we hold about you such as emails or phone. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Sales, Refunds & Postage

No refunds or returns are allowed after a sale has been processed via the Lancaster Wines website.

If there is an error on the side of Lancaster Wines such as an incorrect wine being packed in your order, we will provide replacement, if possible, of the same variety or issue you a gift card or coupon code to the discrepancy value to use on a future transaction using the Lancaster Wines online shop.

All sales at Lancaster Wines are final.

We reserve the right to cancel any order at our discretion for reasons such as:

1: Any price discrepancies due to errors listed on the website.

2: Wine out of stock (we will contact you to arrange an alternative variety to equal value where possible). If alternative cannot be found or agreed, we will provide a credit as a gift card or coupon to use in a future transaction to the discrepancy value.

All wine packages are sent via Australia Post.