Refund & Returns Policy

We do not offer refunds on purchases. If there is an error on our behalf, we will substitute a different wine to equal value if possible.

Our Returns Policy includes the rights you have under the Australian Consumer Law.

The fastest way to obtain a refund or exchange is to email, phone or visit us so we can sort everything out immediately.

If you wish to change or cancel your order, please contact us using the details below.

Lancaster Wines
228 West Swan Road, West Swan, WA 6055
(08) 9250 6461

Every attempt will be made to accommodate your request. However, no guarantee can be given once an order has been placed.